Frequently Asked Questions

1. What is Merchace?

Merchace is a multi-vendor marketplace dedicated to celebrating love through thoughtful gifting. We connect passionate artisans and small businesses with shoppers looking for unique, meaningful gifts for every occasion.

2. How do I place an order?

To place an order, simply browse our marketplace and select the items you wish to purchase. Click on the product, choose any customization options if available, and add it to your cart. Once you're ready, proceed to checkout, enter your shipping information, and complete your purchase.

3. Can I customize my gift?

Many of our vendors offer customization options for their products, whether it's personalizing a message or choosing specific colors. Look for the customization details on the product page or reach out to the vendor directly for more information.

4. How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment directly through the shipping carrier's website. If you have any issues, feel free to contact our customer support team.

5. What is your return policy?

We strive to ensure that you are completely satisfied with your purchase. However, since many of our items are handmade or customized, our return policy may vary by vendor. Please check the return policy on the product page or contact the vendor directly for specific return instructions.

6. How do I contact customer support?

If you have any questions, concerns, or need assistance, you can reach our customer support team through the "Contact Us" section of our website. We aim to respond to all inquiries within 24 hours.

7. How can I become a vendor on Merchace?

If you're a creator or small business owner interested in joining our community, we’d love to hear from you! Visit our "Become a Vendor" page for more information on how to apply and start selling your unique products.

8. Do you offer gift wrapping or special packaging?

Many of our vendors provide gift wrapping and special packaging options to enhance your gifting experience. Please check the product description for availability, or contact the vendor directly for more details.

9. Do you ship internationally?

Yes! Merchace supports international shipping, but availability may vary by vendor. Be sure to check the shipping options on the product page to see if the vendor ships to your location.

10. How do I leave a review for a product?

We encourage all our customers to share their experiences! After receiving your order, you will be invited via email to leave a review. You can also visit the product page and find the review section to share your feedback.