Returns Policy

At Merchace, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we're here to help! Please note that each vendor on our platform may have its own return policy, which we encourage you to review before making a purchase.

General Return Guidelines

To initiate a return, please follow these general guidelines:

• Timeframe: Most vendors require returns to be initiated within 30 days of delivery. Be sure to check the specific vendor’s return policy for details.
• Condition: Items must be unused and in their original packaging, including any tags or accessories.
• Vendor-Specific Policies: Each vendor may have unique conditions for returns, exchanges, or refunds. Please check the product page or the vendor's policy for specific instructions.

Return Process

1. Check Vendor Policy: Visit the product page of the item you wish to return to find the vendor-specific return policy.
2. Initiate Return: If eligible, initiate a return request through your Merchace account or by contacting the vendor directly.
3. Follow Instructions: Adhere to the instructions provided by the vendor for packing and shipping the return.
4. Return Shipping: You may be responsible for return shipping costs unless stated otherwise by the vendor.

Refunds and Exchanges

• Refunds: Once the returned item is received and inspected based on the vendor's policy, refunds will be processed back to the original form of payment. This may take 5-7 business days.
• Exchanges: For exchanges, please adhere to the vendor's process for returning items and placing a new order for the desired item.

Defective or Damaged Items

If you receive a defective or damaged item, please contact the vendor directly to inquire about their specific return process for such items. Merchace customer support can assist you in connecting with the vendor if necessary.

Contact Us

For general inquiries or assistance, feel free to reach out to our customer support team at [email protected]. We’re here to help!

Important Notes

• Return shipping costs may vary: As each vendor has its own policy, you may be responsible for return shipping costs unless otherwise specified.
• Refund processing times: Refund processing may vary by vendor, so please allow sufficient time based on their policy.